Thank you for shopping at Hakim Group. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have [Number] days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to have the receipt or proof of purchase.
2. Return Process
To initiate a return, please contact us at [Your Email Address] or call us at [Your Phone Number]. Please provide the following information:
Once we receive your request, we will provide you with instructions on how to return the item(s). You are responsible for shipping the item back to us. We recommend using a trackable shipping service to ensure that we receive your returned item.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to you via Cash on Delivery (COD). You will receive the credit within [Number] business days, depending on your location.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Email Address] and send your item to: [Your Company Address].
5. Non-Returnable Items
The following items cannot be returned:
6. Damaged Items
If you receive a damaged item, please contact us immediately at [Your Email Address] or call us at [Your Phone Number]. Please provide photos of the damaged item and the packaging. We will work with you to resolve the issue, which may include a replacement or a refund.
7. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
Hakim Group
[Your Company Address]
Phone: [Your Phone Number]
Email: [Your Email Address]
